Shipping policy
Domestic Shipping
Free standard domestic shipping Australia wide for all orders over $120.
We use Carbon neutral Australia Post shipping within Australia.
For orders under $120:
- Standard Domestic Shipping is $10.00 across Australia.
- Express shipping is $16 Australia wide.
Free Express domestic shipping Australia wide on all orders over $400.
For orders over $120, Express domestic shipping upgrade is $10.00
Please note all shipping is authority to leave, unless Signature on Delivery is selected and paid at checkout. If you do not have a safe location to leave please select signature on delivery option. The NATIVES Co. bears no responsibility for unreceived items marked authority to leave.
If you require signature on delivery please select this shipping option on checkout.
Delivery Time Frames
Dispatch: is generally within 1-2 business days of receiving your order. You will receive an email when your order has been dispatched and this will include Tracking numbers.
We cannot guarantee when an order will arrive and any shipping or transit times offered below are only an estimate as supplied to us by our shipping partners.
Standard parcel delivery is 3-7 working days, longer to some regional areas. However, delays may be experienced during peak delivery times, holidays and online sales events. We are unable to offer any guarantee of standard delivery time frames. If you require your items to a deadline we suggest you take advantage of our subsidised express upgrade.
Express post delivery is generally next day delivery but may take 2-3 working days to regional centres. Please note that currently Australia Post is not guaranteeing next day express delivery. If you have a delivery deadline please allow 2-3 business days for express delivery.
Perfume, essential oils and nail polish can not be sent express post and will be dispatched by regular post.
Tracking
When your order is processed through our website you will receive a confirmation email.
We endeavour to fulfil your order within one to two business days, at which time you will receive a dispatch email including details of the courier service and your tracking number. You may receive email updates from the courier service when your parcel is on its way and has been delivered.
To track your order please follow the appropriate link below and enter your tracking number:
https://auspost.com.au/mypost/track/search
Undelivered or Damaged Items
We have strict quality assurance and packing procedures and all items are inspected to be secure and intact at dispatch. We use high quality FSC cardboard shippers for all standard size deliveries and use recommended packing materials and techniques to ensure your items are safe during transit. Oversized and larger items may be delivered in alternatively suitable packing.
All purchases from The NATIVES Co. are made pursuant to shipping arrangements and we are not responsible for any loss or damage once a package has been dispatched to the courier. The NATIVES Co. accepts no liability where incorrect or incomplete (eg. missing business name) delivery details have been supplied. We advise that you check your order tracking to ensure successful and safe receipt of parcel.
Undelivered Items:
In the event that you have not received you parcel and the tracking shows "delivered" please contact Australia Post directly or launch an investigation with the courier provider. It is advised that it may take in excess of 7-10 business days for a lost parcel investigation to be completed.
Damaged Items:
In the event that your product arrives damaged it is advised that the purchaser/receiver is responsible for pursuing any damage or lost items claims with the courier provider.
Please note, "damage" does not cover the packaging of any delivery. If the product packaging has been damaged during transit but the product remains intact and useable this will not be considered as "damaged" by us or our courier providers.
The maximum compensation Australia Post will pay for an uninsured parcel is $100. The NATIVES Co. do not provide additional shipping insurance or assume any risk or responsibility for damage or loss during shipment. In the unlikely event that something does go wrong with your delivery please contact the courier provider directly.
If you require additional transit insurance for your order please contact us prior to checking out.
International Shipping
Limited international delivery is available. Fixed price shipping for 4 items or less is available to a limited number of destinations below, select your destination country at the checkout. All prices are in Australian Dollars and will be added to your cart at checkout.
For all other International destinations or larger orders 5 items or more, please contact us or email us at care@thenativesco.com for a quote, include details of products you wish to order and delivery address.
All shipping, customs import and duties are at the cost of the purchaser and payable on entry into your country. The NATIVES Co. bears no responsibility for customs entry clearance or fees into international destinations.
International Returns: Returns for change of mind is not available for international orders, please select carefully. The NATIVES Co. cannot provide return shipping for international orders. If you need to return you item for another reason international postage and shipping is at your effort and cost.
Delivery time frames indicated are working days and intended as a guide only, as provided by the courier service. The NATIVES Co. is not able to guarantee delivery dates to international destinations. International shipping delays and customs processing can affect delivery times.
Please note perfumes, essential oils, nail polish, candles and room sprays cannot be shipped internationally and will result in your order being cancelled.